At Surf Wear Sport, we want you to be as stoked about your gear as you are about your next surf session. If your 7 Seas Wetsuit doesn’t fit quite right or those Boardshorts aren’t your style, we’ve got you covered with our hassle-free returns policy.

Key Points to Ride:

  • ✅ 15-day return window from delivery date
  • 🌊 Free exchanges on all regular items
  • 🔒 Original tags must be attached
  • 📦 Items must be unworn and in original condition

Products That Can’t Be Returned

For hygiene reasons, we can’t accept returns on:

  • Eco-Lastics swimwear (if hygiene seal is broken)
  • Hats & Beanies (if removed from original packaging)
  • Custom items from our Creators Collection or Jack Soren Collection

Making Waves with Returns

Step 1: Contact Us Within 15 Days

Email our crew at [email protected] with:

  • Your order number
  • Item(s) you’re returning
  • Reason for return
  • Whether you want an exchange or refund

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hi Surf Wear Sport team,

I’d like to return/exchange the following item from my order #[Your Order Number]:
– [Product Name, e.g., “New Seas U-Zip Wetsuit in Medium”]
– Reason: [Fit/Quality/Other]

I would prefer: [Refund/Exchange for Size/Exchange for Different Product]

Please let me know next steps.

Best,
[Your Name]

Step 2: Package It Up

Include all original tags, packaging, and a copy of your order confirmation. For Eco Collection items, please include the sustainability info card if possible.

Step 3: Ship It Back

Send your return to:
Surf Wear Sport Returns
1309 Riverwood Drive
Sacramento, US 94260

We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Refund Tide Schedule

Once we receive your return:

  • Refunds are processed within 3-5 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Allow 5-10 business days for the refund to appear in your account

Smooth Sailing Exchanges

Want to swap for a different size or style from our Collections?

  1. Follow the same return process above
  2. Note in your email what you’d like instead
  3. We’ll ship your new item once we process the return
  4. For size exchanges in High Seas Wetsuits, we’ll prioritize fast shipping

Pro Tip for Our Global Surfers

International returns may take longer to process due to customs. For faster service on Hybrid Shorts or Knit Tees exchanges, consider selecting expedited shipping.

Questions about returning your Chris Miyashiro Collection piece or need help with a Kids item? Our customer service crew is always ready to help at [email protected].

Now get back to what matters – chasing waves in gear that fits perfectly!